Alpha PX helps field service providers improve first-time fix rates, cut downtime, and reduce repeat visits — with an AI-powered knowledge base, guided troubleshooting, and correct parts selection.
Field service organizations face increasing pressure to:
With rising complexity — EV chargers, networked pumps, on-site equipment, automation systems — the gap between expert techs and new hires has never been bigger.
A proven system that supports technicians with the exact information they need to fix issues correctly — the first time.
Technicians can ask natural-language questions and receive relevant guidance instantly.
Alpha PX adapts to the issue being handled and provides:
This reduces time spent searching manuals, calling senior techs, or escalating tickets.
Selecting the wrong part is one of the biggest drivers of repeat visits.
Alpha PX:
This leads to fewer return trips and better customer outcomes.
High turnover means expertise is constantly walking out the door.
Alpha PX:
Many field service organizations want to move from reactive repairs to proactive service — but lack the data foundation.
Alpha PX offers a low-risk pilot to help organizations:
Run the pilot on a small subset of equipment or locations.
Only pay if we reduce your service cost or downtime.
By giving technicians clear, context-specific guidance.
By giving technicians clear, context-specific guidance.
Accurate troubleshooting + correct parts = fewer callbacks.
Accurate troubleshooting + correct parts = fewer callbacks.
New hires can solve issues quickly with guided steps and embedded expert knowledge.
New hires can solve issues quickly with guided steps and embedded expert knowledge.
Every technician follows the same best-practice playbook.
Every technician follows the same best-practice playbook.
With knowledge and guidance available instantly, fewer jobs need senior intervention.
With knowledge and guidance available instantly, fewer jobs need senior intervention.
Alpha PX integrates easily into existing workflows, with secure and private data handling.
Alpha PX integrates easily into existing workflows, with secure and private data handling.
Case Study
A national field services provider used Alpha PX to improve first-time fix rates and reduce repeat visits by equipping technicians with AI-powered troubleshooting and correct-parts guidance.
See the impact Alpha PX can make on a small team or region before rolling out across your organization.