Intro

The AI Service Assistant (AlphaPX) helps technicians find answers in seconds without digging through manuals, SharePoint, or calling support.

Whether you’re looking up a code, finding a diagram, or diagnosing an issue, here are a few simple ways to get the most out of it in the field.

Instead of searching through multiple systems or calling support, you can ask a question and get the exact diagram, steps, or prior resolution immediately.

Tips & Best Practices

1. Look up IGEM codes instantly
Just type the code directly to jump to the relevant information.

2. Find wiring diagrams fast
Ask for the exact diagram you need and open it directly from the OEM manual.

3. Start a new chat for a new issue
A fresh chat usually leads to more accurate results, especially when switching between jobs.

4. Ask follow-up questions
You can drill down step by step instead of starting over. Ask for clarification or the next step.

5. Use it for diagnosis, not just lookup
Describe the issue in plain language. Include symptoms, codes, or what you’re seeing in the field.

6. Get step-by-step guidance
Ask for troubleshooting steps instead of searching across multiple documents.

7. Learn from past service calls
See what worked for other technicians in similar situations.

8. Check related cases
When related cases are shown, open them. Technician notes often contain useful real-world context.

9. Open the source documents
When results include a manual or bulletin, open it. This is the fastest way to verify and go deeper.

10. Try it before escalating
Before calling the help desk or a senior tech, give the AI Service Assistant a try. It may help you get to the answer faster.

Example Questions You Can Ask

• “What does IGEM code [XXXX] mean?”
• “Show me the wiring diagram for [component/model]”
• “How do I troubleshoot [issue]?”
• “What are the steps to fix this?”
• “Have we seen this before and what fixed it?”

Getting the Best Results

• Be specific about the issue (include codes or symptoms)
• Ask follow-up questions to narrow down the answer
• Open referenced documents for full context

Final Note

The AI Service Assistant combines manuals, service history, and technician knowledge in one place to help you get to answers faster.

Before calling the help desk or a senior tech, try it first.